Who is eligible to receive services from Nepean Food Services?

Nepean Food Services provides services to people over the age of 65 and people living with disabilities and on a NDIS plan.

How do I start meal deliveries?

Call our Regentville office 02 4733 7200, you will need to quote your My Aged Care number. You can also join online via the website and one of our consultants will be in touch to complete your application. Alternatively, when speaking with My Aged Care, you can nominate Nepean Food Services as your Meal Provider and/or Social Support Service.

Am I locked into a certain amount of meals or a certain period of time when I sign up?

We offer a completely flexible person-centred service, enabling you to access the services you need in a way that suits your lifestyle. Based on the meal preferences you tell us, we can arrange an ongoing delivery which will include a wide range of meals. You can also order according to need.

How do I heat the meals?

Each meal includes heating instructions. The meals are designed to be easy to heat in the microwave. If you do not own a microwave, please call the office and we can arrange one on loan. Most meals are also able to be heated in a conventional oven.

How can I pay for the meals or services?

We will issue you with an invoice every 4 weeks. Payment can be made by direct debit, direct payment into our bank account, BPay, payment by phone by Credit Card.

Can someone help me to heat the meal?

Yes! If you are a client that needs assistance to heat a meal, with prior arrangement, we can organise a specialist volunteer to heat your meal between the hours of 11:30AM and 1:30PM.

Do you supply culturally diverse meals?

Yes, we have a wide variety of meals to suit a range of different cultures and tastes. Call us for more specific information.

I only have a small freezer - can I have multiple deliveries a week?

If the number of meals you require will exceed your freezer capacity, we can arrange more than one delivery.

How do I volunteer?

Please visit our Volunteer page and apply directly. We will be in touch. Thank you!

With over 30 years of quality service, Nepean Food Services’ vision is to provide nourishment and social connection to sustain valued, healthy and vibrant communities